Solasus Bandwidth Usage Policy

Each Solasus server comes with a dedicated 100 Mbps port and includes at least 1300 GB of throughput each month, which equals a data rate of 4 Mbps. Certain servers may include more than 1300 GB or include a different speed port – the exact amount and speed is specified on the server order. All servers are connected to our 100% Cisco-switched network. Bandwidth/Throughput billing is done on average usage, and not on peak usage. Should you exceed your included bandwidth, we will only bill you for the amount you go over.

You are responsible for ALL bandwidth to and from your server, which is measured from the switch port your server is connected to. If you control multiple servers and do not want to be billed for traffic between them, please consider purchasing a server cluster which will allow for more flexible bandwidth options.

We take "snapshots" of the data rate of each server's switch port every 5 minutes. These snapshots are added together for a period of 30 days. The total bandwidth used is divided by the number of snapshots taken to determine the average, or "billable" bandwidth usage.

An "overage" is when the billable bandwidth usage exceeds the amount of bandwidth available in the server's monthly plan.

Overages are measured in tiers of 1 Mbps (324 GB) and cost $60 per tier. If your plan is for 4 Mbps and your average usage from the past 30 days is measured at 5.36 Mbps, your account will be charged for two "overage" tiers at $60 each. Each additional tier is good for 30 days, so you will not be billed further if your usage remains within that tier. However, if your average usage at the end of the 30 days is still at that level and has not dropped, you will be billed for the tier again. That tier will be good for another 30 days.

Overages are due on your next statement date. If the overage occurs within 10 days of the end of the current statement, it will not be due until the end of the next statement. This way you always have at least 10 days to pay for any overages.